How it works
From first ring to booked move.
Getting started takes four simple steps. Our team handles the phones — you handle the moving.
- 01
Apply to work with us
Fill out a short form about your moving company — service area, crew size, call volume and the services you offer.
- 02
Onboarding call
We learn your rates, minimums, policies, availability and the way you like customers greeted. Then we build your call scripts.
- 03
Forward your phone line
Send all calls, overflow calls or after-hours calls to our team — whatever fits how you run your business.
- 04
Receive booked jobs
We answer, qualify and book every move in Zip Moving Software. You get a clear summary of every booked move with all the details your crew needs.
On every call
We ask the questions movers need answered.
Our agents are trained specifically for moving companies, so the details your crew needs are captured the first time.
- Greet callers in your company's name
- Move date, origin and destination addresses
- Home size, floors, elevators and parking
- Large or specialty items (pianos, safes, antiques)
- Packing, storage and add-on services
- Quote based on your pricing guidelines
- Book the job in Zip Moving Software and confirm
- Send you the full job summary
Ready to hand off the phones?
Tell us about your moving company and we'll show you how our team can start answering your calls.